Refund policy

Eligibility

Refunds apply to programme fees you have paid directly to Insight Analytics. This website does not take payments; eligibility is assessed against the invoice and enrolment confirmation we issued.

Timeframe

For live Variance Studio or Assurance Circle cohorts, you may request a full refund up to fourteen days before the first scheduled session, provided no materials beyond the syllabus overview have been unlocked. Requests made fewer than fourteen days before the start may receive a partial refund as described below.

For Match Desk self-paced access, you may request a full refund within seven days of purchase if less than twenty percent of recorded modules have been opened.

Full and partial refunds

Full refunds return one hundred percent of the programme fee paid (excluding non-refundable items). Partial refunds for late cancellations of live cohorts typically equal fifty percent of the fee if notice arrives between thirteen and five days before start, and twenty-five percent if notice arrives within four days, reflecting facilitator preparation already incurred.

Non-refundable items

Third-party examination fees (if any are arranged separately), custom printing of materials, and travel booked by you are non-refundable through Insight Analytics. Deposit holds explicitly labelled non-refundable on an invoice remain non-refundable.

Refund process

Email [email protected] with your invoice number, programme name, and reason for the request. We confirm eligibility within five working days.

Processing time and method

Approved refunds are processed within fourteen working days to the original payment method where possible. Bank transfers may take longer depending on your institution. We will confirm when the refund has been initiated.

Cancellation by Insight Analytics

If we cancel a cohort, you may choose a full refund or a transfer to a later date at no extra fee.

Exceptions

We may offer goodwill adjustments for documented serious illness or bereavement at our discretion. Statutory consumer rights available to you under United Kingdom law are not affected by this policy.

Contact for refund requests

72 Uxbridge Road; Slioch; AB54 8JH; United Kingdom · 079 8692 7713 · [email protected].